Measurement – Clarity of of Questions

Survey questions must be unambiguous. Poorly worded questions require the respondents to interpret the meaning. In essence, this has respondents answering different questions. Questions which have high responses, at either end of the scale, should be reviewed. If the extremes indicate problems the rest of the questions should also be reviewed.

HighAlwaysNever
The table below presents three questions with multiple interpretations. Each interpretation would lead to a different response.

Question Presumed intention Alternative reading
Run Appliances When Full Wait until full before starting Once it’s full I always start it
Keep Tires Inflated Maintain recommended psi +- 3 lbs. I don’t drive on flat tires
Refillable Coffee Cups Don’t use disposable cups All cups are refillable

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