Survey questions must be unambiguous. Poorly worded questions require the respondents to interpret the meaning. In essence, this has respondents answering different questions. Questions which have high responses, at either end of the scale, should be reviewed. If the extremes indicate problems the rest of the questions should also be reviewed.
|Question||Presumed intention||Alternative reading|
|Run Appliances When Full||Wait until full before starting||Once it’s full I always start it|
|Keep Tires Inflated||Maintain recommended psi +- 3 lbs.||I don’t drive on flat tires|
|Refillable Coffee Cups||Don’t use disposable cups||All cups are refillable|